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Communication Skills for IT Professionals
Communication Skills for IT Professionals
Duration
2 Days
Course Cost: $1,095.00
Prerequisite
A desire to improve and enhance interpersonal relationships.
Objective
Upon completion of this course, participants will be able to:
Course Content - overview Key learning components of this course include:
- State the importance of effective communication in building and maintaining effective business relationships,
- Communicate and present technical information to a non-technical audience,
- Prepare a simple and effective communication plan for use in ongoing projects,
- Ask effective questions to better understand expectations,
- Improve the amount of information retained through active listening,
- Create a relevant framework for managing the expectations of others,
- Communicate unforeseen or negative changes in a positive, collaborative manner,
- Constructively approach and manage conflict.
Course Content - overview Key learning components of this course include:
- Defining what is effective interpersonal communication and gaining understanding of our preferred communication style
- determining your individual communication style and its impact on others,
- determining how to adapt your preferred communication for improved interpersonal communication with others.
- Developing an effective interpersonal communication approach
- using the concept of Story to frame effective communication,
- determining effective communication connections to others,
- determining effective support for communication.
- Communicating technical information to non-technical individuals
- Using recognized communication skills Best Practices
- to be more effective in communicating with business partners,
- to better manage the expectations of others.
- Developing an effective ongoing communication plan
- recognizing the importance of proactive communication in building and maintaining effective interpersonal relationships.
- Active listening
- using active listening to maximize retention of information.
- Asking effective questions
- maximizing information gathering efforts and using questions to influence others.
- Defining expectations vs requirements
- understanding the fundamental differences between expectations and requirements.
- Influencing the outcome
- learning proven techniques to influence others.
- Using Key Messages to communicate effectively
- using the key message format to influence others and manage expectations.
- Communicating unexpected or unwanted news effectively
- using proven techniques to communicate unexpected or unwanted news.
- Building trust through communications skills
- Addressing conflict positively
- using proven steps and approaches to resolve conflict.
Audience
This course is intended for any IT individuals who require effective communication skills to build and maintain business relationships with both IT and non-IT colleagues.
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