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Conflict Management/Resolution

Conflict Management/Resolution
Duration
1 day
Course Cost: $695.00
Overview
Participants in this program will learn why conflict can be critical to the organization’s survival, how different types of conflict come about and how to reduce unwanted conflict. Proven techniques to reach win-win solutions will be discussed including how to adapt your conflict resolution style to fit different situations. Self-assessment tools are used along with opportunity to practice the skills and get feedback.
Objective
  • How conflict is caused and how to reduce unwanted conflict
  • Why conflict can be critical to your organization’s survival
  • How to adapt your conflict resolution style to fit different situations
  • How to apply a new conflict resolution model to reach win-win solutions
  • The role that personality differences play in creating and resolving conflict
  • Collaborative communication skills for working to a joint solution
    • Topics
    • Causes of conflict
    • Destructive conflict vs creative contention
    • Structural methods for reducing destructive conflict
    • The five conflict resolution styles
    • Assessing your individual style
    • Determining when your style is effective and when to change
    • The costs and benefits of different strategies
    • The relationship between personal styles and preferred strategies
    • The move to interest-based strategies
    • A new model for resolving conflict
    • Applying the model
    • Encouraging others to collaborate
    • How personality differences contribute to conflict
    • Techniques for arriving at win-win solutions
    Audience
  • Team members
  • Team leaders
  • Managers
  • Any other individual who wants to improve their productivity and strengthen communication skills
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