Email Essentials

1/2 day or 1 day

No

Knowledge workers spend at least 25% of each day reading, writing and sending email. When used effectively, email is a powerful tool—it’s easy, fast, and convenient. Too often, however, its misuse results in lost productivity, miscommunication and frustration at best. At worst, a sensitive email that lands in the wrong inbox can mean public embarrassment, losing your job, even a lawsuit.

People need strategies for managing the volume of emails they receive each day. They need to know the etiquette of sending email courteously and respectfully. And they need to know how to write emails that are clear and readable.

Our Approach

This course is information-rich and practical, and is delivered in an interactive, non-threatening environment.

Automatically sort your incoming email so you never feel swamped

Quickly file and retrieve important messages

Time activate emails

Choose the best medium—know when email is appropriate and when it isn’t

Be a courteous, responsible user by using email

etiquette—understand the implications of your choices

Share time-saving conventions with your co-workers

Compose informative subject lines

Layout your message for clarity and readability

Match the tone to your reader

Write requests that are clear and to the point

Respond, even when the news is unwelcome

Write emails that build relationships, by using a positive, professional style

This course will benefit anyone looking to gain control of the email they receive and become a more productive and effective email user.