Email Writing for Results

1/2 day or 1 day

No

Thanks to email, everybody is writing more, both to internal and external readers. People need quick, simple strategies for writing clearer, friendlier messages and using email responsibly.

Email Writing for Results gives you the skills you need in a time frame you can afford.

As a result of this course, your email messages will be more effective, your productivity will improve and your customer relationships will be strengthened. Participants will use the skills learned as soon as they leave the course.

Our Approach

This course is information-rich and practical, and is delivered in a highly interactive, fun, and non-threatening environment.

Determine when email is appropriate

Write an engaging opening that gets to the point fast

Write informative subject lines so your messages get read first

Use a friendly, readable style

Layout your message to enhance readability

Be positive: avoid negative triggers that could result in FLAMING

Energize your writing by cutting unnecessary fat

Use email etiquette to gain credibility

This course will benefit everyone who writes email—customer service representatives, administrative and clerical staff, sales people, managers and senior executives.