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Re-establishing Workplace Civility
Re-establishing Workplace Civility
Duration
1 day
Course Cost: $695.00
Prerequisite
No
Objective
Successful completion of this course will increase your knowledge of and ability to:
Identify the different types of disruptive workplace behavior types and develop personal strategies for overcoming them
Develop effective conflict resolution skills that can help bridge differing points of view
Spot and eliminate potential bullying, mobbing, harassing, and violent incidents before they happen
Create and implement organizational communication strategies that will help redefine the organizational culture into one of trust and teamwork
Assertively handle false accusations of bullying and harassment before they grow out of control
Discipline and discharge uncivil offenders with confidence and with the law behind you
Check policies and procedures to make certain they clearly define the organization’s policy, procedure, and the results of instances of uncivil behavior in the workplace
Topics
- Understanding the problem
- The causes
- The costs
- Types and targets
- Types and baseline strategies to deal with them
- Case study: The Narcissist Bully
- The target
- Benefiting from experience: Strategies to prevent uncivil behavior in the workplace
- Prevention awareness and training
- Conflict resolution skills training
- Establish a community of shared trust and teamwork
- Deal With false alarms and self-inflicted victims
- Making it official
- Disciplinary actions
- Stay within the boundaries of the law – protections given to types of uncivil behavior
- Create policies and procedures that provide protection to employees and the
Audience
Anyone
Courses 4 IT
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