Recruitment and Selection Issues
Legislation
Common Message
Fair Treatment
Over-reliance on Qualifications and Past
A Selection System
Steps in a Successful Selection System
Organizing the Recruitment Process into a System
Advantages of a Selection System
Elements within a Selection System
Creating a Position Profile
Sourcing of Applicants
Level 1 - Internal Hires
Level 2 - Free Hires
Level 3 - Employee Referrals
Level 4 - Advertisements
Level 5 - Agencies
Level 6 - Agencies Headhunt/Search
Getting Quality Service from an Agency
Psychometric Profiling and Ability Tests
Why are Psychometric Profiling and Ability Tests Important?
Open an Interview and Describe the Interviewing Plan
Conducting the Key Background Review
Asking Planned Behavioural Questions
Closing the Interview
An Interview Guide
Advantages of Using an Interview Guide
Designing an Interview Guide
Creating an Interview Guide
Sample Interview Guide
Conducting the Interview
Recording Interview Responses
Importance to the Business Community
Interviewing and Assessment Activities
Competencies
When are Competencies Used?
Types of Competency
Using Competencies in Selection
Analysing the Job
Identifying the Critical Job Requirements
Competency Examples for Job Position - Secretary
Use Past Behaviour to Predict Future Behaviour
Advantages of Using Past Behaviour
The CADI Concept
What is CADI?
False CADIs
Advantages of Using Systematic Behavioural Information
Behavioural CADI Examples
Questions to Identify Behaviour
Characteristics of Behavioural Questions
The Interview Format
Active Listening
Observing
Maintaining the Applicant's Self-esteem
Advantages of Maintaining Self-esteem
Controlling the Pace of the Interview
Collecting Less Detail
Collecting More Detail
Making the Hiring Decision
Meeting the other Interviewers
Scoring System
Tidying Up
Sample Integration Grid