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SERVICE MANAGER
SERVICE MANAGER
- Agile Methods
- Agile Boot Camp (28 PDUs)
- Business Analyst Boot Camp (28 PDUs and 24.5 CPEs)
- Business Analyst Fundamentals (13.5 PDUs and 12 CPEs)
- Introduction to Business Intelligence
- Business Process Analysis & Design (21 PDUs and 12 CPEs)
- Fundamentals of Business Process Analysis & Design (14 PDUs and 12 CPEs)
- CBAP Certification Prep Boot Camp (28 PDUs and 31 CPEs)
- Collaborating & Communicating Agile Requirements (14 PDUs and 12 CPEs)
- Defining Business Systems with UML
- Designing & Facilitating JAD Workshops (14 PDUs and 12 CPEs)
- Developing & Confirming Effective Business Requirements (13 PDUs and 12 CPEs)
- Developing & Writing Testable Business Requirements (14 PDUs)
- Developing Requirements with Use Cases (13.5 PDUs and 12 CPEs)
- Object-Oriented Analysis and Design with UML
- The Project, Business & Management Professional's Toolkit (14 PDUs)
- Rapid Project Planning (21 PDUs)
- Recognizing and Controlling Requirement Risk (14 PDUs)
- Requirements Management Workshop (14 PDUs)
- Business Analysis
- Business Analyst's Crash Course
- Gathering and Documenting User Requirements with Use Cases
- Iterative Risk and Requirements Management
- Data and Object Modeling Workshop for the BA: Analysing Business Rules with Class
- Business Process Modeling (with UML2 and BPMN)
- Testing and Quality Assurance for the BA and QA Professional
- UML for the IT BA Boot Camp: Business Analysis Simulation Workshop
- Object - Oriented Analysis Using UML (optional: IBM Rational Rose)
- Mastering the Business Analysis Process over the System Development Life Cycle
- Strategic Enterprise Analysis for the BA
- The BA Facilitator
- CBAP Overview - Preparing to Become a BA Professional
- Software Engineer's Workshop
- UML for the IT BA Overview (with Unified Process)
- Risk and Requirements Management for RUP Projects
- Executive Overview of the Business Analyst Role
- Executive Overview of the Business Analyst role within RUP
- Test Drive/Crash
- Test Drive/Gathering and Documenting User Requirements (with Use Cases)
- T3/Train the Trainer
- Business Skills
- Communication Skills for IT Professionals
- Managing Expectations
- Leadership Skills - With DISC Assessment
- Negotiation Skills
- Time Management Skills
- Giving and Receiving Effective Feedback
- Problem Solving and Decision Making Techniques
- Assertiveness Skills
- Conflict Management/Resolution
- Facilitation Skills for IT Professionals
- Facilitation Fundamentals (JAD)
- Management of Change
- Productive Meeting Skills
- Personal Influencing Techniques
- Presentation Skills for the IT Professional
- Recruitment and Interviewing Skills
- Stress Management
- Maximizing Teleconference & WebeX Virtual Meeting Effectiveness
- Telephone Skills - Basic Etiquette
- Advanced Consulting Skills for IT Professionals
- Customer Service Essentials
- Internal Consulting Skills for Information Technology Professionals
- Respect in the Workplace
- Re-establishing Workplace Civility
- Creative Thinking Techniques
- Critical Thinking for the IT Professionals
- Impactful Presence, Presentation Skills for IT Professionals - 2 days
- Impactful Presence, Presentation Skills for IT Professionals - 1day
- Business Writing
- Crystal Reports
- Data Warehousing
- DB2
- Enterprise Architecture/SOA
- Fundamentals of Business Process Analysis & Design (14 PDUs)
- Enterprise Legacy Modernization
- Building the Logical Data Model
- Defining Business Systems with UML
- Hand-On Extreme Programming Workshop
- Introduction to Service Oriented Architecture
- Service Oriented Architecture for Managers
- Service Oriented Architecture & Web Services
- Modeling the Enterprise for SOA
- Roadmap to Service Oriented Architecture (SOA)
- ITIL
- Mainframe
- TSO/ISPF
- Programming with COBOL
- Advanced COBOL Programming
- Application Development with JCL
- CICS Application Programming I
- CICS Application Programming II
- TSO CLIST Programming
- Dialog Manager using TSO REXX and TSO CLIST
- TSO CLIST Programming with z/OS
- Developing Dialog Manager Applications in z/OS
- Enterprise COBOL Update I: Essentials
- Enterprise COBOL Update II: Unicode and XML Support
- Microsoft
- .Net
- Networking
- Object Oriented Technology
- Oracle
- Perl - Shell
- Project Management
- Security, Privacy and Risk Management
- Software Testing/Quality Assurance
- Software Testing Foundations
- Introduction to Testing Principles
- Fundamentals of Unit Testing
- Fundamentals of Integration and Systems Testing
- Fundamentals of User Acceptance Testing
- Writing and Testing Software Requirements
- Developing Risk-Based Software Testing Plans
- Quality Assurance Techniques for Effective Systems Testing
- Project Management Concepts for Software Testers
- Business Analysis Concepts for Software Testers
- Risk Based Testing
- ISTQB Certified Tester Advanced Level - Test Manager
- ISTQB Certified Tester Advance Level - Functional Tester
- ISTQB Certified Tester Adnvance Level - Test Analyst
- SQL
- UNIX - Sun Solaris
- Visual Basic
- Web Technologies (JAVA/Weblogic/Web Services)
- XML
- Agile Methods
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